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I wanted to write this to thank you for your assistance when I was in Rio in February. While I did not rent with Rent in Rio, you were immensely helpful. I used a competitor of yours who did not show up to my apartment at the scheduled time I had arranged with him, causing much stress. After being directed to you and your company, you quickly assisted me in getting in contact with your competitor and had my situation resolved easily. Minutes after speaking with you the competitor arrived and gave me the keys - all due to your help.
Your help saved me a half-day of hassle in Rio and made my stay there much more enjoyable - and it was completely beyond the call of duty as I wasn't even your customer. I was and am impressed with how your company conducts itself, and will certainly look to rent with Rent in Rio when I return to the city in the next few years. Thank you again for rescuing my trip. I would recommend your exceptional customer service to anyone visiting the Magnificent City.
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December 10, 2012
I'm sorry for not having written sooner about your apartment in Rio. We returned to so much work that this is the first moment that I have to breathe. We wanted to thank you for all you did for us to ensure that our trip was safe and spectacular. I loved it, Lars loved it, and the kids want to know when we are going back (I have to speak to you about 2013.)
Silvana was on top of our arrival, departure and all of the details which are often left aside when we rent an apartment. The place was just as you told us - better actually! The views of Ipanema Beach were unforgettable. I felt like I had a consultant on the phone with me instead of a sales person and that's how it worked out. Your guidance as to safety and location could not have been better Also, the hang gliding you arranged supplied an adventure tinge to the whole trip (as if Rio were not adventure enough!)
What can I say.....Will "Thank you, thank you, thank you" do.
January 23rd, 2010
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